Effective Date: 2025
We want your experience with Starline Pharmacy to be smooth, secure, and worry-free. Below is our policy regarding payments, order processing, and refunds.
1. Accepted Payment Methods
We accept secure online payments via:
E-Transfer (Canada)
bank transfer (where available)
Third-party payment gateways (PayPal)
Note: All transactions are processed using encrypted technology for your protection.
2. Order Confirmation
Once your order is placed:
You will receive an email confirmation.
Orders are processed within 24–48 business hours.
Prescription orders may require verification before dispatch.
3. Refund & Return Policy
Due to the nature of pharmaceutical products, we adhere to strict safety and health standards.
💊 Non-Returnable Items:
Prescription medications
Opened or tampered packages
Products past their expiration date
✅ Eligible Refunds:
We offer refunds or replacements only if:
You receive the wrong product
The item is damaged upon arrival
Your order is canceled before shipping
🔄 How to Request a Refund:
To request a refund, email info@ozempickaufen.store within 7 days of receiving the item. Include:
Order number
Description of the issue
Clear photos (if applicable)
Refunds are processed within 5–10 business days after approval.
4. Order Cancellations
Orders can only be canceled before dispatch. If the product has already shipped, cancellation is no longer possible.
5. Need Help?
For any issues related to your order or payment:
📧 Email: info@ozempickaufen.store
We’re here to help!
